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Delivery
Orders will usually be processed and shipped within 5 working days after the payment is received, unless indicated otherwise. For the shipment of your parcels we work with POSTNL, DHL, UPS or DPD. All parcels will be shipped registered (via track and trace) so you can follow your parcel every step of the way. You will receive your track and trace link by e-mail as soon as your parcel has left the Yuki Kidswear office. Be advised: This track and trace system is not available for some shipping countries.
Shipping costs
Netherlands, Belgium, Germany: Free shipping for all orders of €50,- or more. Shipping costs for orders below €50,- are €4,95 per delivery.
Rest of Europe EU: Free shipping for all orders of €150,- or more. Shipping costs for orders below €150,- are €14,95 per delivery.
Rest of the world: Free shipping for all orders of €250,- or more. Shipping costs for orders below €250,- are €25,95 per delivery.
Returns
You can always return your order within 14 days after delivery. Returns are only accepted when the product packaging is undamaged, and the product is unworn, unwashed, undamaged and with original labels attached.
When you like to exchange an item please return the item you want to change and buy a new one in the webshop.
Return instructions WITHIN the Netherlands, Belgium and Germany
If you wish to return anything, please visit our Return Portal, enter your order number (including #) and postal code and you will receive a PostNL shipping label by email. You can find your order number in the order confirmation email you received from us, it starts with a #. The returns can only be handed in at a PostNL, DHL or DPD service point and the shipping costs will be deducted from the refund. After receiving and checking the returned goods we will refund the purchase price minus the shipping costs as soon as possible and usually within 14 days after receiving the returns.
Return instructions from OUTSIDE the Netherlands, Belgium and Germany
If you wish to return anything, please notify us via hello@yuki-kidswear.com and we will provide you with return instructions. The shipping costs for returned products are on account of you. After receiving and checking the returned goods we will refund the purchase price as soon as possible and usually within 14 days after receiving the returns.
Shipping costs returns
The shipping costs for returned products are on account of you.
We offer 'free shipping' for purchases above a certain threshold (which varies per country). If the total order size is lower than the threshold after returning a part of your order, this discount on shipping costs will expire and the shipping costs due will be deducted from the refund.
